Shipping policy
If a package was returned due to an incomplete address provided by the customer, you can attempt to resend it. However, to avoid incurring additional costs, you might consider the following steps:
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Contact the Customer: Reach out to the customer to confirm the correct address and inform them of the return. You can also discuss the possibility of them covering the additional shipping costs since the error was on their part.
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Shipping Label Adjustment: If you decide to resend the package, you will need to create a new shipping label. Be aware that there might be a fee for adjusting the shipping label.
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Return Shipping Costs: You can choose to charge the customer for the return shipping costs. This can be set up in your return policy settings.