We do not accept returns. 

If your item arrives damaged, please send us a picture within 24 hours to be considered for an exchange or refund. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at cliviacanada@gmail.com. 

If your return is accepted, shipping will need to be covered by you. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cliviacanada@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
We do not accept exchanges.

 

Refunds
We do not provide refunds, unless the product arrives damaged and proof is provided within 24 hours.